COM-FPX1250 Assessment 2-1 Solution

Active Listening: Listening to Understand
Hello Wanda,
I apologize for the delayed shipment. I am aware of ABC’s commitment to maximizing clients’ satisfaction through the seamless processing of shipments. There were technical difficulties on our end, which triggered the omission of the primary client’s order. The difficulties will be resolved immediately and the shipment made by Thursday. I have already engaged Sara Robbins to express sincere apologies for the unfortunate events and assure her about ABC’s commitment to maintaining a lasting relationship with the client. Further, the shipment team is working on refunding the shipping charge right away to compensate for the delays. We apologize for the delay and reiterate our commitment to valuing clients and responding to their demands as anticipated.
Sincerely,
Nereida Romero.